Profile management

1. Download the Smart MasterKey mobile app, either from the App Store or Google Play.
   
2. Open the app and tap “Get started”.
3. Register with your mobile number or email address and follow the instructions.

To reset your password, please follow these steps:

1. In the Smart MasterKey app, tap “Sign in”.
2. If you are registered with your mobile number, tap “Reset password” below the page.
3. If you are registered with your email address, tap “Continue with email” and then tap “Reset password” below the page.
4. Follow the instructions.

1. Log in to the Smart MasterKey app.
2. Tap the person icon at the top left corner.
3. Tap “Edit profile”.
4. Tap “Edit name”, enter your new name and save it.

To change your password, please follow these steps:

1. Log in to the Smart MasterKey app.
2. Tap the person icon at the top left corner.
3. Tap “Edit profile”.
4. Tap “Change password” and follow the instructions.

To change your email address, please follow these steps:

1. Log in to the Smart MasterKey app.
2. Tap the person icon at the top left corner.
3. Tap “Edit profile”.

Tap “Edit email” and follow the instructions.

To change your mobile number, please follow these steps:

1. Log in to the Smart MasterKey app.
2. Tap the person icon at the top left corner.
3. Tap “Edit profile”.
4. Tap “Edit phone number” and follow the instructions.

Yes, you can use both methods to sign in if you have added information about your email and mobile number to your profil

It is not required but we suggest you to do so. It will help others to share digital keys to you. They can find your profile then either with email or mobile number.

1. Log in to the Smart MasterKey web account https://admin.smartmasterkey.com/.
2. From top right corner select your profile and under it click ‘+ Add new’ to create a organization profile.
3. Name the organization and add suitable description.

1. From organization profile select ‘Organization settings’.
2. Rename the organization and save the changes.

Tap on profile icon on top left corner to switch between available profiles (personal or organizations).

Organization owner can do everything related to the organization (e.g., manage access points, users, admins, subscription settings).

Organization admin only has rights to manage accesses of access points under the organization.

Additionally, organization owner or admin can choose to give admin rights to a user for single or selected doors under the organization.