Mobile App FAQ

1. Tap on ‘Share access’.
2. Select the access points for which the access will be shared (you can choose one or multiple).
3. Enter email or phone number to whom the accesses will be shared.
4. Select access type: digital key (remote access optional), web link access, pin code, RFID.
5. Select access period: unlimited, date & time, count, date & time with limited count.
6. Tap on ‘Share access’ to finish process.

1. Tap on the access point (e.g., front door).
2. Select ‘Edit or add users’.
3. Tap on the user.
4. You can remove individual access types (e.g., digital key or RFID) or choose to remove fully the user from access point.

• Confirm their email matches what’s in the system

• Check if their access is active and correctly assigned

• Ensure the door/lock is online and configured properly

• Try revoking and re-assigning their access

If you are logged in to your BLE Locking account in the app and you don’t see any digital keys there, please make sure that the digital key was shared to the same details that you have signed in with (either mobile number or email address).

Contact the owner or admin of the access point you need the key for so they can send you the digital key.

Yes, you can open doors via Bluetooth even without internet.
However, you need internet access for:

• Receiving new access rights

• Syncing data with the server

• Updating the app

• Check your email inbox and spam folder

• Ask your admin to resend the invitation

• Make sure they used the correct email address

• Download the app on your new phone

• Log in using the same credentials

• If you don’t remember your password, tap “Forgot password?”

Try the following:

• Make sure Bluetooth and location services are on

• Force-close and reopen the app

• Make sure your app is up to date

Still not working? Contact your admin or support.

Yes, but you can only stay actively logged in on one device at a time.
Logging in on a second device will log you out of the first one.

• Restart your phone

• Make sure the app is updated

• Delete and reinstall the app
  If the issue persists, contact support.